Wells Fargo is still trying to rebuild trust after several scandals, including creating millions of fake accounts for customers. The company sent emails to customers and included a link to a new video featuring CEO and president Tim Sloan.
The email starts with a sort-of apology, indicating that they haven't communicated enough.
Dear Wells Fargo Customer,
Customers like you have told us they want to hear more about what we've been doing to address our challenges over the past year.
We've been making things right for our customers and team members, compensating customers who were harmed, and rehiring thousands of team members.
We've been holding senior leaders responsible, up to and including termination, and the forfeiture of hundreds of millions of dollars in executive compensation.
And we've been fixing what went wrong, including the elimination of product sales goals for retail bankers in our bank branches and call centers, reinforcing our commitment to ethics and integrity, and refocusing everything we do on our customers.