Miracles Happen: An Apology from Uber
Passenger Is Escorted Off Southwest Flight

Netflix got high marks for a funny legal letter, which I realize is typically an oxymoron. A pop-up bar in Chicago showed Stranger Things, which is against Netflix's policy. In response, the company's lawyer sent a cease-and-desist letter, giving the owners a generous six weeks before they need to stop playing episodes for customers.


This reminds me of the Jack Daniels letter in Chapter 5 of the book. Both show lawyers as human beings.


  • What's the value of a more conversational legal letter? What are the downsides?
  • The letter isn't perfect. Try to find the punctuation error.
  • What makes this letter authentic?